Prodia Poin (P-Poin)

Loyalty program from Prodia to give customers even more benefits while checking out at Prodia.

Exchange Your Points for the Benefits Below!

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Terms and Conditions of Prodia Poin (P-Poin)

The Terms and Conditions of Prodia Poin (P-Poin) are included in the overall Terms and Conditions of Prodia’s Website/App. Using Prodia Poin (P-Poin) is in accordance with the Terms and Conditions of Prodia’s Website/App, Privacy Policy, and the following Terms and Conditions. The User is advised to carefully read the Terms and Conditions as it may have legal implications on the User’s rights and responsibilities.

By registering and/or using Prodia’s website/app, the User is deemed to have read, understood, and agreed to all the provisions in the Terms and Conditions. The Terms and Conditions are a legal agreement between the User and PT Prodia Widyahusada Tbk. If the User disagrees with any, some, or all of the provisions in the Terms and Conditions, they are not permitted to use Prodia’s services.

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What is Prodia Poin (P-Poin)??

  1. Users refer to individuals or entities utilizing Prodia services, including but not limited to Prodia customers and other individuals who download the U by Prodia app.
  2. The Rewards Page is a section on the Website/App that offers the User comprehensive benefits along with the means to acquire them.
  3. Rewards represent a gesture of loyalty appreciation in the form of points, granted to the User for their transactions at Prodia, including but not limited to the App.
  4. Activity is a list of actions on the Rewards Page that the User must fulfill to earn points as rewards. These points can then be utilized for transactions on the App.
  5. The Voucher includes multiple benefits for the User and can be redeemed on the Rewards Page.
  6. Tiering Prodia Poin (P-Poin) on the Rewards Page is the User’s membership level earned through their transactions at Prodia, including but not limited to the App.
  7. Program Partners are third parties who are Prodia's official partners to offer Vouchers on the Rewards Page.
  8. Points are rewards granted to the User for their previous transactions.
  9. Long-term points are rewards earned from transactions at Prodia branches and the U by Prodia App, respectively. A long-term point remains valid for two years from its initial earning date.
  10. Short-term points are rewards obtained by completing activities on the App, and their validity period is subject to Prodia’s program.
  11. The Terms of the U by Prodia App are the App’s Terms and Conditions, Privacy Policy, these Terms and Conditions, and any other applicable or related Terms and Conditions governing the App’s use and all its features.
  12. Terms and Conditions refer specifically to the Rewards Terms and Conditions.

General

  1. The User must register to earn Prodia Rewards. Rewards are accumulated with each successful transaction following the registration.
  2. Registering for Rewards requires consenting to the Informed Consent form at the nearest Prodia branch or via the U by Prodia app.
  3. The User will earn Rewards through a system established by Prodia for transactions carried out by Prodia Customers, including but not limited to direct requests to Prodia branches and the App after successfully registering for Rewards.
  4. The User will earn Rewards through a system established by Prodia for transactions carried out by Prodia Customers, including but not limited to direct requests to Prodia branches and the App after successfully registering for Rewards.
  5. The User acknowledges that Prodia has the authority to modify terms and/or cancel Rewards, including but not limited to Points and Vouchers (Prodia and Partner Vouchers) at any time and without prior notice in the event of suspected fraud or other violations by the User regarding these Terms and Conditions and the website’s terms.
  6. The User acknowledges and agrees that Prodia acts solely as an intermediary between the User and Prodia. Therefore, the User releases Prodia from all responsibilities related to the use of Rewards, including any negligence and/or actions taken by the User in the future, including but not limited to the redemption of Vouchers from third parties (Ultra Voucher).
  7. Prodia has the authority to modify some or all of the Terms and Conditions at any time without prior notice, and Prodia also recommends that the User periodically review the Terms and Conditions.

Rewards Terms

  1. Users who can get Rewards are Users who make transactions either directly at the branch or through the U by Prodia application and through activities in the App.
  2. The appearance and features on the Rewards Page can change to suit the theme that Prodia is promoting.
  3. Users understand and agree that receiving Vouchers has certain limits each day which are adjusted to the Prodia Poin (P-Poin) Tiering Status of each User.
  4. Each Point and Voucher have different validity periods.
  5. The User can redeem the Voucher on the Rewards Page.
  6. The User acknowledges that each Point and Voucher may only be redeemed once and cannot be exchanged for cash or transferred to other parties.
  7. By redeeming Rewards, the User is deemed to have read all the specific Terms and Conditions applied to each Voucher.

User Agreement

  1. The User agrees to be contacted at any time by Prodia to disclose any information related to personal data or accounts.
  2. These Terms and Conditions are subject to changes at any time and without prior notice. The User is deemed to have agreed to any such changes.
  3. For issues not specifically regulated in these Terms and Conditions, the User affirms their adherence to all operational terms and procedures implemented by Prodia, as outlined in the current Terms of Application and any subsequent changes over time.

Complaints

  1. Every complaint related to the use of Vouchers can be submitted to the relevant Program Partners, as stated in every any special Terms and Conditions that apply to the Voucher.
  2. Specific terms and conditions that apply to the Voucher. Inquiries and complaints related to Rewards can be submitted through Kontak Prodia 1500 830.
  3. Prodia will verify the User’s information using the details provided during their registration on the App.
  4. After receiving a thorough submission of the complaint from the User, Prodia will review the User’s complaint and respond in alignment with our internal policies and procedures.
  5. The User is deemed to have read all the specific terms and conditions applied to each Voucher.

Loyalty FAQs - Prodia Poin (P-Poin)

The following are the terms and conditions for you and our staff. By utilizing this Service and/or enrolling in it, you agree to comply with the terms of use, including the disclosure of your health information.

Prodia Poin (P-Poin) is a loyalty program for Prodia customers eligible to be members of Prodia Poin (P-Poin). You earn points with every transaction at Prodia through walk-in appointments at a Prodia branch, the Prodia Mobile app, or Contact Prodia and KiosK.

Customers can accumulate points through transactions at a Prodia branch or the Prodia Mobile App. Additionally, engaging in various activites on the Prodia Mobile App, including games and daily challenges, offers opportunities to earn points.

Prodia customers can check their point status through a Prodia branch, Contact Prodia, and Prodia Mobile Apps.

Prodia customers progress to a higher tier by meeting the criteria for a minimum number of transactions. Elevating their transaction level at Prodia enables customers to move up to the next tiering level.

Prodia customers can accumulate points for redemption, either for a complimentary checkup or at other merchants participating in the Prodia Loyalty program. Customers can achieve a higher tier and enjoy additional benefits (rewards) by collecting more points.

Membership in Prodia Poin (P-Poin) is not binding. Prodia customers can request to withdraw from the program by reaching out to Contact Prodia or visiting the nearest Prodia branch.

Customer points cannot be redeemed for cash.

A customer voucher can be transferred to other parties and subject to the Terms and Conditions of the voucher.

Customers can reach out to Contact Prodia through the Call Center at 1500 830, visit a Prodia branch, or access the Loyalty feature on the Prodia Mobile App.

Customers need to give their approval to the Terms and Conditions to participate in Prodia’s loyalty program. Upon agreement, customers automatically enrolled as members of the Prodia Poin (P-Poin) program.

There are 4 levels in Prodia Poin (P-Poin). The tiering status will determine the type of the benefit you will receive.

Prodia Poin (P-Poin) is valid for two years. Points will be gradually forfeited according to the timeframe in which the member originally earned them.

Certainly, a member can lower their tiering level by one level if the accumulated points fall short of the elligibility for moving up to the next tiering level.

Customers can redeem their points at Prodia branches, by reaching out to Contact Prodia, and online via the Prodia Mobile App.

Prodia Poin (P-Poin) can be redeemed at Prodia for complimentary checkups or special offers from collaborating merchants. Customers can view the list of participating merchants through the Prodia Mobile Apps or by reaching out to Prodia Contact Agent.

Customer points cannot be transferred to other parties.

No, to join the loyalty program, PCC customers must agree to the Prodia Poin (P-Poin) program membership.

Customers can visit a Prodia branch to register for the loyalty program membership and fill out the informed consent form.