Easy Steps of Prodia Mobile Registration

01 Download the Application
- Download the Prodia Mobile application on Play Store (Android) or App Store (iOS).

02 Sign In or Create an Account
- Open the Prodia Mobile application on your mobile phone. If you have created an account, please "Sign In" using your account. If you have not created an account, please choose "Create an Account" to create your account.

03 Customer ID
- If asked, "Have you ever conducted a medical checkup at Prodia?"
- Choose ‘Yes, I Have’ if you have your Customer ID number or you have made a transaction at Prodia. See your Customer ID on your Payment Note, Test Result, or Result SMS.
- Choose ‘No, I Haven't’ if you have not made a transaction at Prodia.
- Note: Remember and save your Customer ID to make a transaction at Prodia. Your ID will record all your transaction history and test results at Prodia.

04 Input the OTP
- Once the registration completed, input the One Time Password (OTP) sent by Prodia to your email.

05 Your Account is Ready to Use
- Your account is ready to book medical checkups, have a live chat with a doctor, and access your test result online.
More Convenient, More Practical, and Easier Medical Checkup
Frequently Asked Question (FAQ)
- Yes
- If the customer is a taxable business.
- If the service contains a collected tax.
- No
- If the customer is a taxable business.
- If the service does not contain a collected tax.
- No (majority)
- If the customer is not a taxable business.
No. If a tax is collected, the value of the tax must be stated in the bill (retailers) or invoice sent to the customer.
In accordance with laws and government regulations, the customer (service recipient) shall be the one who pays for the services, including the collected tax.
In accordance with laws and government regulations, certain healthcare services (healthcare clinics – medical laboratories) are taxable. Thus, customers will be taxed on certain test services they have selected.
In accordance with laws and government regulations, healthcare services (healthcare clinics – medical laboratories) are exempted from taxation. Thus, customers will not be taxed on the test services they have selected.
An Exempted/Not-Collected (Value-Added) Tax is a tax that (for its calculation) is not charged to customers. Customers are not taxed on a transaction that contains an exempted tax.
A Collected (Value-Added) Tax is a tax that (for its calculation) is charged to customers. Customers are taxed on a transaction that contains a collected tax.
You cannot add or remove a test from your Doctor Referral Code. If you add or remove the test, the system will automatically delete your Doctor Referral Code. Addition or removal of a test must be with your Referring Doctor’s cognizance.
You can get a Doctor Referral Code during a consultation with a doctor who uses the Prodia for Doctor application. You can inform your doctor about your name, date of birth, and email address that are consistent with your personal data in your Prodia Mobile account.
Your Doctor Referral Code is valid for 30 days, starting from the date when the code is generated on the Prodia for Doctor application by your doctor.
Your Doctor Referral Code can only be used for a single transaction, either on the Prodia Mobile or in a visit to your nearest Prodia Branch.