Prodia Mobile

1. Yes
   • If the customer is a taxable business. 
   • If the service contains a collected tax. 
2. No
   • If the customer is a taxable business. 
   • If the service does not contain a collected tax. 
3. No (majority)
   • If the customer is not a taxable business. 

No. If a tax is collected, the value of the tax must be stated in the bill (retailers) or invoice sent to the customer. 

In accordance with laws and government regulations, the customer (service recipient) shall be the one who pays for the services, including the collected tax. 

In accordance with laws and government regulations, certain healthcare services (healthcare clinics – medical laboratories) are taxable. Thus, customers will be taxed on certain test services they have selected. 

In accordance with laws and government regulations, healthcare services (healthcare clinics – medical laboratories) are exempted from taxation. Thus, customers will not be taxed on the test services they have selected. 

An Exempted/Not-Collected (Value-Added) Tax is a tax that (for its calculation) is not charged to customers. Customers are not taxed on a transaction that contains an exempted tax. 

A Collected (Value-Added) Tax is a tax that (for its calculation) is charged to customers. Customers are taxed on a transaction that contains a collected tax. 

You cannot add or remove a test from your Doctor Referral Code. If you add or remove the test, the system will automatically delete your Doctor Referral Code. Addition or removal of a test must be with your Referring Doctor’s cognizance. 

You can get a Doctor Referral Code during a consultation with a doctor who uses the Prodia for Doctor application. You can inform your doctor about your name, date of birth, and email address that are consistent with your personal data in your Prodia Mobile account. 

Your Doctor Referral Code is valid for 30 days, starting from the date when the code is generated on the Prodia for Doctor application by your doctor. 

Your Doctor Referral Code can only be used for a single transaction, either on the Prodia Mobile or in a visit to your nearest Prodia Branch. 

Make sure that the email address and date of birth you provide to your doctor are consistent with the data in your Prodia Mobile account. If there is a data discrepancy, you can still use your Doctor Referral Code by visiting your nearest Prodia Branch. 

A Doctor Referral Code is a code generated from a doctor referral on the Prodia for Doctor application. A Doctor Referral Code consists of six (6) alphanumeric characters. A Doctor Referral Code acts as Prodia’s Digital Referral. 

No, you cannot cancel your Home Service order under the Home Service Terms and Conditions. However, you can use your Booking Code to make a reservation for a visit to a Prodia Branch (Home Service fees are non-refundable), if the referral code has not yet expired. Please inform our Prodia staff if you choose to do so. 

No, you cannot cancel your order after completing the payment. For the complete terms and conditions, please refer to the Home Service Terms and Conditions. 

For the complete terms and conditions, please refer to the Home Service Terms and Conditions. 

Home Service fees apply to all Home Service orders via the Prodia Mobile. Home Service fees are charged for each visit. Therefore, if a test requires multiple visits, the fees will be multiplied accordingly. 

Home Service fees are non-refundable under the Home Service Terms and Conditions on the Prodia Mobile. For the complete terms and conditions, please refer to the Home Service Terms and Conditions. 

As of now, you cannot reschedule your Home Service using the application. Please call Contact Prodia 1500 830 to reschedule your Home Service. 

On the order summary page, select the Home Service type before selecting the Home Service Schedule menu.  

The available Home Service Schedule is 2 to 29 days after the day of ordering the service. Make sure the date and time you have selected are correct before completing a payment. Then, complete the payment within 1 hour to secure your Home Service schedule. 

Home Service can be ordered by complying with the Home Service terms and conditions, including: 

1. all selected tests are available for Home Service (marked with the “Home Service available” sign on each test); 
2. the minimum transaction for Home Service is met; 
3. the test location is covered by the particular Home Service; 
4. the minimum age is 10 years old; 
5. Home Service fees are charged for each visit, accumulated from service fees, PPE fees, and transport costs. 
6. For the complete terms and conditions, please refer to the Home Service Terms and Conditions. 

Home Service is a blood sample collection service at your place. Prodia staff will make a visit as per the schedule of your choice. 

A non-laboratory test can be ordered by appointment. You can find the non-laboratory service slot on the details menu of your selected Prodia Branch. Please call Contact Prodia 1500 830 to book an appointment. 

You can request a printout by checking the option to approve a printed test result on the “Order Summary” page. If you would need a copy of other test results, please contact your nearest Prodia Branch. 

Your test results will be stored in the application for two (2) years. Therefore, to secure your test result data, you can store it in a separate location. 

The application will send you a notification, as well as a text message (SMS) to your registered number. In addition, you can view your order status as “Completed” in “My Order.” 

You can view your test results in “Examination Results.” 

No, there is not. Feel free to choose any tests you need. 

No, you cannot. To place an online order, every person should have their own account because each account will be identified uniquely for each customer. 

Click “Forget Password?” on the login page and follow the next steps as listed on your application. 

As of now, you cannot change your registered email address in the application. You need to contact our Customer Service at your nearest Prodia Branch to change your data. 

No, you cannot cancel your order after completing the payment. 

If you have completed the payment, you cannot change the test that has been referred by the doctor. You have to make a new order for the test you want to add. 

You can check your “Spam” or “Junk” folder in your email. However, if you do not find anything, please call Contact Prodia 1500 830. 

Following successful payment for your order, Prodia will send an official invoice to your registered email. 

There will be a 3-hour waiting time to complete the payment. If you fail to complete the payment within the specified time, your order status will be automatically set to “canceled” in “My Order.” You can re-order by clicking the “Re-Order” button on the canceled order. 

If the application states that your payment is successful and you receive a digital invoice via email, your transaction will be deemed successful, and the system will send a Booking Code with the application. You can find your Booking Code in “My Order.” However, if you have not received a Booking Code some time after the invoice was sent, please call Contact Prodia 1500 830. 

Prodia Mobile accepts the following payment methods: 

1. Credit Card 
2. Virtual Account: BCA, BNI, Permata, CIMB, Mandiri, Danamon, and BRI 
3. Internet Banking: BCA KlickPay, Danamon Online Banking, CIMB Clicks, Jenius Pay, and Permata Net. 
4. E-Wallet: Link Aja, OVO, and Doku Wallet 
5. Consumer Financing: Kredivo 
6. Each method provides a payment guide in its respective application. 

If you forget to visit as scheduled on the application, but it is still within 30 days of a successful transaction, you can confirm your visit by calling Contact Prodia 1500 830. However, if you do not take the test within 30 days, your transaction will be deemed void and non-refundable. 

No, you cannot. You must take the test in the Prodia Branch you have selected when placing your online order. 

You can still visit a branch outside of the visit schedule you have selected, as long as it is within 30 days of a successful transaction. 

You cannot change the date of the visit schedule that you set on the application. However, you can confirm your visit using Contact Prodia 1500 830, as long as it is within 30 days of a successful transaction.

In the Prodia Mobile application, the visit schedule can be set on the “Order Summary” page before you make payments. The available dates correspond to the branch’s business/closed days. The dates are marked with two (2) different colors. The black color represents business days, while the red one represents closed days. A visit schedule can only be selected within the next 30 days based on the order’s validity period. 

In the Prodia Mobile application, the “Location” of a Prodia Branch is set to your nearest location. Therefore, you can easily select your nearest Prodia Branch. You need to enable a “map” application on your device to use this feature. 

Yes, every chat history you have with our doctor will be stored in the application. 

Yes, every chat history you have with our doctor will be stored in the application. 

Your chat history will be saved. If you get the same doctor as in the previous chat, you will be able to resume the chat. 

You can use the “Chat with a Doctor” feature from 06.00 AM to 09.00 PM Western Indonesian Time (WIB). 

You can get a referral with the “Chat with a Doctor” feature. You can select the test, panel, or package before using the “Chat with a Doctor” feature on the “Order Summary” page. You can also go straight to the “Chat with a Doctor” feature on the application homepage and consult an available doctor before getting a referral. 

A Referring Doctor is a doctor who provides you with a referral to take a laboratory test. You can get a referral during a consultation with your Personal Doctor, Family Doctor, or General Practitioner/Specialist in a health facility. You can also get a referral via the Prodia application with the “Chat with a Doctor” feature. 

You can change the test you have selected. You can do this on the “Order Summary” page before making payments. 

After logging in, select the test or panel you need with the “View & Book” feature, then add the selected test or panel to the cart. Follow the next steps accordingly. 

A Customer ID is an identification number given by Prodia to a customer when the customer makes their first transaction at Prodia, both directly (visiting a Prodia branch) and online. You can find your Customer ID in the Invoice, Examination Results, and My Account on your Prodia Mobile application. Your Customer ID usually consists of numeric characters. Your Customer ID will always be used as your identifier whenever you make a transaction at Prodia. Each customer can only have one Customer ID. If you have multiple Customer IDs, please contact our Customer Service at your nearest Prodia Branch. 

You will be considered a “Prodia Customer” if you have made a transaction at Prodia, both directly (visiting a Prodia branch) and online, and obtained a Customer ID.